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Terms and Conditions - RNC Car Rental (Margao, Goa)

Welcome to RNC Car Rental. By booking a vehicle with us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.


1. Eligibility & Documentation

  • Age Limit: The rider/driver must be at least 18 years old for bikes and 21 years old for cars.

  • License: A valid original Indian Driving License (DL) is mandatory. International tourists must provide an International Driving Permit (IDP).

  • ID Proof: A copy of your Aadhaar Card or Passport must be submitted at the time of pickup.

  • 2. Rental Period & Extensions

  • Duration: The rental period is calculated on a 24-hour basis.

  • Late Return: A grace period of 30 minutes is allowed. Beyond that, hourly charges or a full day's rent will apply.

  • Extensions: If you wish to extend the rental, you must inform us at least 6 hours in advance, subject to vehicle availability.

3. Payment & Security Deposit

  • Full Payment: All rental charges must be paid in advance at the time of vehicle delivery.

  • Security Deposit: A refundable security deposit may be required. This will be returned after inspecting the vehicle for damages or traffic fines.

4. Fuel & Maintenance

  • Fuel Policy: We provide a minimum amount of fuel to reach the nearest petrol pump. The vehicle must be returned with the same level of fuel as provided, or fuel charges will apply.

  • Breakdowns: In case of a mechanical failure, contact us immediately. Do not attempt local repairs without our consent.


  • 5. Damage, Theft, and Accidents

  • User Responsibility: The hirer is responsible for any damage caused to the vehicle during the rental period.

  • Major Damage/Theft: In case of an accident or theft, the hirer must file an FIR and inform RNC Car Rental immediately. Insurance claims are subject to the insurance company's terms; any gap in cost must be covered by the hirer.

  • Tyres & Keys: Damage to tyres or loss of keys is not covered by insurance and must be paid for by the hirer.

6. Usage Restrictions

  • Permit: Our vehicles have Goa taxi/rental permits. Crossing the Goa state border without a valid interstate permit (and our prior permission) is strictly prohibited.

  • Prohibited Acts: Driving under the influence of alcohol/drugs, overspeeding, or using the vehicle for commercial transport/racing is strictly forbidden.

  • Cleaning: If the vehicle is returned excessively dirty (sand inside the car, stains on seats), a cleaning fee will be charged.

7. Traffic Violations

  • All traffic fines (e.g., no-helmet, overspeeding, wrong parking) incurred during the rental period are the sole responsibility of the hirer. If a fine arrives later via e-challan, it will be recovered from the security deposit or the hirer.

8. Feedback and Online Review

  • Experience Sharing: RNC Car Rental constantly strives to provide the best possible service to our customers. Therefore, sharing your feedback/Google Review is considered an essential part of our vehicle return process.

  • Service Improvement: Your reviews help us maintain high standards and improve our services. We kindly request you to take a minute during the vehicle hand-over to share your genuine experience on our Google Business page

9. Pickup & Drop-off Policy

  • Free Service Zone: We offer Free Pickup and Drop-off within a 10 km radius of Margao Railway Station. Our team will pick you up from your shared location and bring you to our office.

  • Mandatory Office Visit: For security and verification, all customers must visit our office to complete the necessary documentation and formalities before the vehicle is handed over.

  • Outside Service Zone: For any pickup or drop-off location beyond the 10 km radius, a flat convenience fee of ₹300 will be applicable.

10. Booking Advance & Confirmation

  • Reservation Amount: To confirm your booking, a non-refundable advance payment is mandatory:

    • Two-Wheelers (Bikes/Scooters): ₹500 advance.

    • Four-Wheelers (Cars): ₹1,000 advance.

  • Final Payment: The remaining rental balance must be cleared at the office during the documentation process.

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